The following units/user groups represent roughly 500 users, 450 email accounts, and 750 laptop and desktop computers, not including virtualized servers and services (file, web and database instances) based at CNS.
Full ITSS Support - Help Desk Tiers 1, 2 & 3
ITSS provides the following user groups with full desktop, network and IT security support.
- Academic Advising Center (AAC)
- Askew Institute
- Faculty Senate
- Graduate Programs
- Office of Audit and Compliance Review (OACR)
- Teaching and Technology
- AP-Academic Finance Office (AP-AFO)
- AP-Information Technology (AP-IT)
- AP-Management (AP-Mgt)
- Distance & Continuing Education (DCE)
- DCE Administration (includes Enrollment Services)
- Conferences & Seminars
- Distance Program Support
- Executive Education
- Online Courses (includes Flexible Learning)
- Training Research Education in Environmental Occupations (TREEO)
- Office of Institutional Planning and Research (OIPR)
- Ombuds Office
- Performing Arts
- Provost Office/Academic Affairs
- Undergraduate Affairs
- Center for Undergraduate Research (CUR)
- Department of Academic Support Services (DASS)
- Office of Academic Support (OAS)
- Honors
- McNair Scholars Program
- Science for Life/HHMI
- Upward Bound
Full ITSS Support - Help Desk Tiers 2 & 3
These units employ an on-site tech for first level (Tier 1) help-desk support. ITSS encourages these relationships so units have the duel resources of on-site personnel and specialized technical staff. Please see the explanation of Help Desk Tiers for more information.
- International Center (UFIC)
- Undergraduate Affairs
- UF Air Force ROTC (USAF)
- UF Army ROTC (Army)
- UF Navy ROTC (Navy)
Network & Access Support - Help Desk Tier 3
The following units provide their own desktop support staff, while ITSS manages accounts, network, and back-end automation:
- College of Fine Arts (CFA)
Note: In terms of hardward and software purchases, some of these units are included on AP-IT's budget, while others are expected to cover their IT-related purchases within their own budget. For a breakdown of this list, please see the Request Procedures page.